Shipping Information

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

Shipping

JTCJ orders are shipped with the reliability and accountability of UPS or USPS shipping.

For More Information

For more information about returning an item, read our policy on 30-Day Returns.

Gift Packaging

For a special touch, we'll include a free gift card and enclose your item in our distinctive JTCJ packaging. From our classic ring presentation boxes to our soft jewelry pouches, every item arrives presentation-ready.

Shipping To APO & FPO

JTCJ ships to APO, FPO, and DPO addresses. For more information, please visit our Military Shipping page.

For insurance reasons, a signature is required for shipments of $1,000 or more, regardless of any signed waivers you may have with our carrier.

Shipping Options

All orders are insured and shipped via secure carrier, delivery speed is based on the value of your order.

• JTCJ will only ship to a street address, not a P.O. Box address.
• Signature requirements for delivery:
  • For orders totaling $1,000 or more, a signature is required, regardlessof any waivers you may have with our carrier.
  • For orders under $1,000, our carrier may require a signature.
  • If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 1-800-376-6725 and a Diamond and Jewelry specialist will arrange this for you.

International Shipping

JTCJ offers shipping via trusted carrier ( DHL or FEDEX ) into 50 countries. For more information on international shipping, please visit our International Shipping page.

Shipment Of Jewelry

Each item will be placed in either a soft blue fabric pouch or jewelry box tucked inside the distinctive JTCJ gift box. Select items will arrive in distinctive dark blue wooden boxes. If you'd like a closer look at how your order will be presented, view the shipping details tab at the bottom of each product page.

Shipment Of Diamonds And Custom Jewelry

All loose diamonds and custom engagement rings or other jewelry will be delivered via FedEx Priority Overnight®. When you receive your loose diamond or built ring it will be presented in a sophisticated, dark blue, wooden ring box. Loose diamonds will be held in place by a tension-secured spring ring. The spring ring is for presentation purposes only and must not be worn.

Read how to protect your jewelry against loss, theft, or damage, with insurance coverage of jewelry and loose diamonds.

The J. Thomson Custom Design Experience

Purchasing jewelry doesn’t have to be a frustrating experience. Many jewelry stores have a vast inventory. But they may not have the design you want. Our team of gemologists and artisans bring more than 110 years of combined experience in the industry to help create your perfect piece of jewelry. We can take your gems and metals to create something truly special. The results are a track record of more than 20 years of customer satisfaction. The best part is we provide affordable solutions. Wait as long as six months to make payments on the jewelry you want. Our custom layaway program is unmatched in the industry. In addition we appreciate our Military active or retired as well as all first responders – YOU will always get extra discounts on ANY job.